Trainer Certification March & April, 2018 in Chicago, Illinois

PCM Module 1 (Core Topics) Mar 12 - 14, 2018 · PCM Module 2 (Advanced Topics) Mar 15-16, 2018
PCM Module 3 (Practice & Implementation) Apr 9-12,2018 · PCM Module 4 (Trainer Certification) Apr 13-14, 2018
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Contact Heather at: 501-276-0688 or for more information and to register.

As a PCM Certified Trainer you will learn how to make a positive contribution helping others and improving the quality of personal and professional relationships.

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Process Communication Model® Certified Trainer

Our PCM Trainer Certification program will teach you how to use the model to motivate yourself and others, recognize reactions to stress, predict distress behaviors, develop skills to manage stress, and invite others out of stress. . As a Process Communication Model® Certified Trainer you will be able to:

  • establish a better rapport with your clients.
  • use this unique model to analyze conflict and miscommunication.
  • provide all PCM Seminars to your clients such as
    • PCM 1 and PCM 2
    • Discover PCM
    • High Performing Teams
    • Selling Process
    • and more
  • use the PCM products such as the Interview Guide and Key To Me Profile.
  • communicate effectively, facilitate learning, and maximize results.

All three modules (PCM Level 1, PCM Level 2 and Trainer Certification) are being offered. If you have already completed PCM Level 2 and PCM Level 2, you only need to register for the Trainer Certification module.

If you are already a recognized professional coach? You will automatically be certified as a Process Communication Model® Coach along with your trainer certification.

The Process Communication Model® training includes:

  • Process Communication Model® 8 Components 2-page personality structure
  • Process Communication Model® Key To Me Profile, a 30-page individual booklet including action plans to improve quality of life
  • Process Communication Model® Level 1 Manual
  • Process Communication Model® Level 2 Manual
  • Process Communication Model® Memo Pocket Card
  • Understand To Be Understood book by Gérard Collignon and Pascal Legrand
  • A set of PowerPoint slides to use during your presentations
  • Ten free Key To Me Profiles
Discover Process Communication Book Cover
Small group training

Training Program

During this 10-day program, consisting of three modules, participants will be introduced to the PCM model and learn how to apply the principles of PCM in your work and private relationships. Participants will develop essential life changing skills that form the foundation of social-emotional intelligence. Participants will then explore dealing with distress, how to connect, motivate and resolve conflict, and how to identify failure patterns to determine the appropriate intervention and prevention strategies. Finally, participants complete the certification program, demonstrating their ability to deliver the PCM modules and to implement PCM principles with their audience during their presentation.

PCM Certified Trainer Topics include:

  • Understand the basics of Communication
  • How to develop Positive Communication
  • How to motivate using Psycholigical Needs
  • Understand and manage Distress, Miscommunication, Misunderstanding, and Conflict
  • Identifying failure patterns by analyzing language, both written and verbal
  • How to manage difficult situations: "How to say...?"
  • Understand Phase Issues and Developmental Stages
  • How to apply PCM in a practical way to meet specific learning objectives
  • How to recognize Driver Behavior and use the appropriate Communication Channel and Perception


During the final day of certification training, will be required to pass a written questionnaire and successfully completing a practical exam demonstrating their ability to present selected topics of the Process Communication Model® in front of their peers and the Master Trainer.