Our Mission

Develop a certified Process Communication Model® network, which delivers seminars, coaching and recruitment service with this tool, to improve the quality of professional and personal life and performance for companies.

As Kahler Communications, Inc. we will:

  • Maintain our reputation of benevolence and integrity
  • Encourage creativity of our team and of our partners
  • Continue to develop our expertise
  • Make a room to our dreams
  • Find solutions to meet the needs of our customer
  • Help our customers develop themselves harmoniously

Our Team

Cyril Collignon
President, Kahler Communications, Inc. & Europe

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Cyril Collignon Photo
  • Cyril manages the global Development of Process Communication Model®.
  • Process Communication Model® Master Trainer certified, he provides certification of Process Communication Model® Train-the-Trainer sessions.
  • He is fond of psychology and obtained a Master of economics at the Sorbonne University. He joined Kahler Communication France in 2004 as a Manager of the training center after a recruitment consultant experience.
  • He joined the Process Communication Model® trainer-consultant team in 2006.
  • Also certified in Interqualia, trained to Berne theoretical organization, Behavioral and neurocognitive approach, trainer to public speaking, Cyril was a beaming trainer for 10 years. He now focuses on the management of structures.
  • Cyril particularly likes the human and multicultural richness of his position.

Dr. Taibi Kahler
President Emeritus, Kahler Communications, Inc.

Taibi Kahler Photo
  • Dr. Kahler is the originator of the Process Communication Model® and Process Therapy Model.
  • He is a Clinical Psychologist and Process Communication Model® Certifying Master Trainer, he provides certification of Process Communication Model® Master Trainer sessions.
  • Dr. Kahler holds a Ph.D. and M.S. in Child Development and Family Life from Purdue University.
  • In 1977, Dr. Kahler received the Eric Berne Memorial Scientific Award.
  • He Worked with Dr. Terry McGuire, NASA's Lead Psychiatrist for Manned Spaceflight
  • He's held memberships in four high I.Q. societies, and received the 2006 Hall of Fame Award from Intertel.
  • Dr. Kahler has authored 4 books, in five languages, and more than 80 articles and other publications. He has presented at 130 national and international conventions.
  • Dr. Kahler has been communication advisor and friend to former President Clinton and acted as an advisor to his Presidential campaigns in the field of psychodemographics.

André Collome
Chief Operating Officer

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André COLLOME Photo
  • André is an energetic and engaging trainer with a solid international background. His over 20 years’ experience in coaching and facilitation in international organizations and their board rooms, has given him extensive knowledge of what drives performance within organizations and what drives organizational development.
  • His strong language skills combined with his experience working with professionals from many cultures and across many industries, have given him a deep understanding of the complexity of today’s global markets. This experience enables André to navigate through politically sensitive environments while creatively encouraging clients to adopt new approaches and be open to other points of view.
  • André attended Business School in Paris (ISEG) and obtained a Bachelor’s Degree in International Marketing (ISEG)
  • He was a Senior Partner at Krauthammer and was a Krauthammer University Master Trainer and Certified Coach
  • Process Communication Model® (PCM) Certified Trainer & Coach
  • Certified Trainer in Emotional Health (Interqualia)
  • Certified Trainer Success Insights (DISC)
  • Languages: French - English - Spanish - Italian - Portuguese

David Kaiser
Vice President and Chief Learning Officer

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David Kaiser Photo
  • Process Communication Model® Certified Trainer: Leadership Training and Advisory Skills, Experience in Human Performance Solutions, Team Effectiveness, Stress Management, Communication.
  • Research work in the fields of learning psychology, human performance, and human error.
  • Worked in manufacturing and aviation training industries.
  • Retired Navy Commander with 46 combat sorties during Desert Storm.
  • Master’s degree from Embry Riddle Aeronautical University with concentration on Human Factors/Safety and Adult Education technology.
  • BS in Physics from Montclair State University, Magna Cum Laude.
  • Publications: Co-authored two published papers on reducing human error for the U.S. Air Force at the Interservice/Industry Training, Simulation, and Education Conference in 2008 (Best Paper Nominee) and in 2010.
  • An avid outdoorsman, Airline Transport rated pilot, FAA designated Gold Seal Flight Instructor, former Scoutmaster and a Commissioned Kentucky Colonel.
  • Blessed through life with his lifelong partner and wife, Janine, and two sons, Seth and Ethan.

Heather Cuccias
Business Development Manager

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Heather Cuccias Photo
  • Heather joined the KCI team in 2017 as the Business Development Manager.
  • She provides support and marketing initiatives to grow PCM in the U.S.
  • She earned a Bachelor’s of Science in Business Administration from Auburn University.
  • Heather’s sales and customer service experience comes from spending the last 10 years as a Bank Manager.
  • Heather brings sales, marketing, and customer service skills to grow our US Market. She sees the value of PCM and is excited to help others to learn PCM. She is committed to helping our trainers, coaches, and distributors also be successful in growing their PCM business.
  • Heather is married and has two wonderful children. She enjoys spending time with family, painting, and going to the beach.

Dr. Ryan Donlan
Kahler Communications, Inc. Partner

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Ryan Donlan Photo
  • Process Communication Model® Certified Master Trainer: Leadership and Management, Team Effectiveness, Education, Sales, Stress Management, Communication.
  • Leadership Experience in K-12 Education and as an Organizational Consultant and Trainer.
  • Over 100 presentations at the Local, State, National, and International Levels.
  • Experience of 15 years in consulting and management applications.
  • President of the International Process Models Research Committee.
  • Indiana Principal Leadership Institute (IPLI) Founding Design Team Member.
  • Publications: Numerous articles in Leadership Development and Education, including over 150 online articles and commentary on the ISU Ed. Leadership, at http://www.k12edleadershipatISU.blogspot.com
  • Author of the books: Minds Unleashed: How Principals Can Lead the Right-Brained Way, The Secret Solution: How One Principal Discovered the Path to Success, and Gamesmanship for Teachers: Uncommon Sense is Half the Work. Ryan is working on a forthcoming Book: The Hero-Maker: How Superintendents Can Get Their Board to Do the Right Thing.

Mickaël Dufourneaud
Kahler Communication Group Master Trainer

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Mickael Dufourneaud Photo
  • Process Communication Model® Master Trainer. Certifies trainers and coaches.
  • Mickael is also a NLP Master Practitioner and Management & Wellness coach.
  • Mickael had been working in a training company in Paris for 5 years as a consultant responsible for creating, training, organizing, selling and following the quality of personal development and soft skills training.
  • Today he has trained more than 10,000 people over 13 years on different subjects from public speaking to communication management and management skills.
  • He has been studying comedy since he was 11 years-old with passion and talent. Involved in transmitting his faith in Emotional Intelligence Mickael integrates comedy and emotion expressions in his training method.
  • Master in Information and Communication science, La Sorbonne University, Paris.
  • Drama school graduate and vocal coach, 19 years experience as an actor.

Céline Pelletier
Administrative Assistant Kahler Communication Europe and Kahler Communications, Inc.

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Celine Pelletier Photo
  • Céline is the administrative assistant of Kahler Communication Europe and Kahler Communications, Inc. together with Phyllis Baltz. She joined the team in 2011.
  • As Cyril Collignon’s assistant, she provides support in the development of Process Communication Model worldwide.
  • After 4 years in England, she obtained a bachelor’s degree in English Literature and Civilization.
  • With a background in the catering industry, Céline is good with customer service and relationship-buiding.
  • Céline is your main contact for any administrative-related requests for Europe and Asia.
  • She particularly enjoys studying human behavior and child psychology.

Phyllis Baltz
Bookkeeper, Kahler Communications, Inc.

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Phyllis Baltz Photo
  • Phyllis joined the Kahler Communications team in October 2000 as Office Manager. In 2004, she became secretary on the Board of Directors. In 2017, with the desire to work less hours, her role changed to bookkeeper/financials.
  • She obtained a bachelor’s degree in education with emphasis in Math and a M.A. in Music. She also obtained an MRE with emphasis in Pastoral Ministry.
  • Phyllis is your main contact for any financial-related requests for the United States and Canada.
  • With her husband, Rusty, she particularly enjoys boating, playing duplicate bridge and traveling.

Eric Eckberg
IT Manager, Kahler Communications, Inc.

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Eric Eckberg Photo
  • Eric has been the contract software developer and technical consultant for Kalher Communications since 1994.
  • Joined Kahler Communications full time in February 2015 as IT Manager for KCI.
  • Has worked in the IT industry since 1982 as a software developer and consultant in a number of industries including manufacturing, education, healthcare, legal and software development.
  • Eric and his wife Julie enjoy traveling, hiking, camping and Geocaching.