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What Others are Saying

Highly recommend! My senior team recently completed a workshop with Dave on the Process Communication Model (PCM). HR Leaders can be a skeptical lot...

Chris Burt, SPHR, SCP
Executive Vice President, Chief Human Resources Officer
GM Financial

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PCM Helps Employees, Supervisors, Managers, Executives, Trainers, Everyone Communicate Effectively

Created by Dr Taibi Kahler, the Process Communication Model® (PCM) is the world’s premier tool that is based on human behavior. It enables the user of PCM to understand how and why people communicate.

  • Observe and understand your own behavior
  • Understand the behavior of others and know how to communicate with them effectively
  • Analyze conflict and miscommunication and know how to find resolution and a return to effective communication

PCM is the only such model that originated from behavioral observation.

More than 1 millon people have been trained or coached by a worldwide network of over 2,500 Process Communication Model® certified trainers and coaches.

Introduction to PCM Video

Why PCM Video

Becoming PCM Certified

Trainer Certification

Become a certified trainer to present this highly valued and famous international communication tool while improving your own teaching skills and better understanding the personality types of your trainees.

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Coach Certification

ICF Accredited program for coaches to use the PPI (Personality Profile Inventory) in their coaching practice, helping clients learn about their personality structure and improve their communication skills.

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HR Certification

Apply PCM within your organization to build effective teams based on personality, communication styles and distress sequences, not just qualifications.

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Companies Communicating Effectively Using PCM Include

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